Shipping & Returns

CONTACT

US Shipping Policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

  • For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 
  • For simple flat rate shipping: We offer $10 flat rate shipping to USA or UK.

Shipping Options

Price

2-7 Day Shipping (Order under $100)

$9.99

2-10 Day Shipping (Order over $100)

Free

2-10 Day Shipping (All Subscriptions)

Free

2-4 Day Shipping

1-2 Day Shipping

Coming Soon

NOTE: We are not responsible for shipping carrier delays.

Customer Support Mon-Fri, within 24hrs

Free Shipping on orders over $100

Secure Online Payment & Options

30-Day Money Back Guarantee

International Shipping Policy

International shipping coming soon.

Please email support@bionexus.io for updates. Or subscribe to our newsletter below:

NOTE: We are not responsible for shipping carrier delays.

Refunds Policy

We accept returns up to 0 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. You will need to contact support@bionexus.io to notify your return and provide a shipping label. 

 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@bionexus.io with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

 

We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If you are authorized, your refund will be processed and a credit will be made to your credit card or original mode of payment within a certain amount of days.

Order Process

01.

Orders are processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2- business days of their arrival in stock.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at support@bionexus.io We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.

How much does shipping cost?

Domestic: 

Shipping on orders of $10 or more are free, on orders of 99$ or less shipping is around $10.

Do you offer free shipping?

We offer free standard shipping on orders over $100 within the US.

 

Orders below $100, standard shipping rates apply.

 

Subscription orders are exempt from being charged shipping rates.

What shipping options are available?

We are presently offering standard shipping (5-7 business days).

When will my order ship? (Domestic, US)

We aim to process all orders within 24-48 hrs. From there, delivery time varies by location. After entering your address at checkout, you'll see an estimated delivery date based on the shipping method you chose.

What is the estimated delivery time for US?

For the USA, the general estimated delivery time is 2-4 business days.

How do I track my order?

Please speak with our Chatbot and/or email the team at support@bionexus.io for updates on your order.

What happens if my package is lost or damaged?

If your package is lost or damaged in transit, please contact our customer service team at support@bionexus.io within 7 days of the expected delivery date, and we will assist you in resolving the issue.

Do you ship internationally?

No, at the moment we only ship to the USA.

 

However, we plan to! Please join our emailing list or email info@bionexus.io for updates regarding our planned international expansion.

For all further inquiries not answered here, please see below :)

Email Support

WhatsApp: +123 456789

Or talk to us via chat icon, bottom right of your screen :)

Thanks for contacting us. We'll get back to you as soon as possible.

We're happy to help!

Questions, concerns...? We want to help. Send us a message below.

BIONEXUS SUPPORT

Let's get in touch

Our friendly support team aims to respond to all messages within 24hrs!

Title

Email: support@bionexus.io

Phone: +1 719 9851134

WhatsApp: +1 719 9851134

Website: bionexus.io

PRODUCT INFORMATION 

LEGAL DISCLAIMER

These products are sold as pure compounds intended solely for research purposes and are not intended for use as dietary supplements. Please review our terms and conditions before making a purchase.

 

Safety Information:

 

  • Keep Out of Reach of Children: These products must be stored away from children.
  • Proper Handling: Due to limited research on these materials, improper handling or consumption may lead to adverse effects. These products are raw materials sold in their pure form, not dietary supplements.
  • Quality Assurance: We guarantee the quality, purity, and accurate description of our materials. These products should only be used and handled by individuals with the appropriate knowledge and equipment for safe handling.

By Purchasing this Product, You Agree:

 

  • Indemnify Bionexus Technologies et al: By purchasing these products, you agree to indemnify us against any adverse effects resulting from improper handling or consumption.

The articles and information on products found on this website are provided solely for informational and educational purposes. These products are not pharmaceuticals or medications, and they have not been approved by the Food and Drug Administration for the treatment or prevention of any disease, medical condition, or ailment.