How much does shipping cost?
Shipping on orders of $10 or more are free, on orders of 99$ or less shipping is around $10.
How long does shipping take to arrive?
For domestic (US) shipping time is 2-4 days. We aim to process all orders in 24-48 hours.
Do you offer free shipping?
Yes, we offer free standard shipping on orders over $100 within the US.
Orders below $100, standard shipping rates apply.
Subscription orders are exempt from being charged shipping rates.
What happens if my package is lost or damaged?
If your package is lost or damaged in transit, please contact our customer service team at info@bionexus.io within 7 days of the expected delivery date, and we will assist you with resolving your issue. Your options will be a free reshipping or a full refund.
How do I track my order?
Please speak with our Chatbot and/or email the team at support@bionexus.io for updates on your order.
Do you ship internationally?
No, at the moment we only ship to the USA.
However, we plan to! Please join our emailing list or email info@bionexus.io for updates regarding our planned international expansion.
What shipping options are available?
We are presently offering standard shipping (5-7 business days). More options are to come, however!